DELETE YOUR BUILDPAL ACCOUNT
Last updated September 01, 2026
Applies to: the Buildpal Worker app and the Buildpal Field App (developer: Buildpal, Kigali, Rwanda).
You can ask us to delete your Buildpal account and its associated personal data at any time. This page explains how, and what we delete versus what we must keep.
How to delete your account
The fastest way is inside the app itself:
- In the Buildpal Worker app: open Profile, choose Delete my account, and follow the steps. In the Buildpal Field App: open Account, then Delete my account. You confirm the deletion with a one-time code we send you, so nobody else can delete your account.
- By email, if you can no longer sign in: write to [email protected] from the email address registered to your account, or include your registered phone number, with the subject "Delete my account". We verify every request and complete it within the period required by law (and normally within 30 days).
After you confirm in the app, your account is scheduled for deletion and permanently erased after a 14-day grace period. During those 14 days you stop receiving new work, but you can still sign in; if you change your mind, cancel the deletion from the same screen at any time before the period ends.
Delete only some of your data
You do not have to close your account to remove specific information. Using either method above, you can also ask us to delete or correct particular data (for example, your uploaded documents or your payout details). Tell us which data you mean and we will action it, except where we are legally required to keep it (see What we keep below).
What is deleted
When your account is deleted, we delete or irreversibly anonymise your personal data, including:
- your name, phone number, email address, and password/PIN;
- your national identity number and your identity-document photos and verification selfie;
- your profile photo, trades, skills, certifications, and reputation data;
- your saved payout method and mobile-money number;
- your device identifiers and push-notification tokens;
- your messages and support history.
What we keep, and for how long
Some records are retained after account deletion because the law requires it or to prevent fraud and resolve disputes:
- Financial and transaction records (payments, earnings, withdrawals): retained for the period required by Rwandan tax and financial law, then deleted.
- Records under an active dispute or legal hold: retained until the matter is resolved.
- Minimal fraud-prevention records: retained where necessary to protect the platform and its users.
Where we keep such records, we limit them to what is legally necessary and protect them with the same security controls described in our Privacy Policy.
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